Return and Refunds

At WidestCart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.
The item must not be damaged due to misuse, neglect, or improper handling.

Non-Returnable Items

For hygiene, safety, or other reasons, the following items may not be eligible for return:

Personal care products
Opened or used consumable products
Gift cards
Clearance or final sale items
Customized or personalized products

Additional non-returnable items may be specified on the product page.

Return Process

To initiate a return, please contact our support team with:

Your order number
Full name
Reason for return
Photos of the product (if damaged or defective)

Contact Information:

Email: tinypawsandplay26@gmail.com
Phone: +91 87801 13214

Our team will provide return instructions and the return shipping address if your request is approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used during purchase.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

Order number
Description of the issue
Clear photos showing the problem

We will review the case and, where appropriate, offer a replacement, store credit, or full refund.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company, as processing times may vary.
Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellations

Orders may be canceled within 24 hours of placement.

After an order has been processed or shipped, it may no longer be eligible for cancellation. In such cases, you may request a return after receiving the item.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we may cover return shipping costs where applicable.
If the return is requested for personal reasons (such as a change of mind), the customer may be responsible for return shipping expenses.

Shipping fees paid at checkout are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

To request an exchange, please contact our support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

WidestCart
Operated by Tiny Paws And Play LLC